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Please pay attention to the terms below as they highlight common problems that can occur. This is your chance to avoid undue distress by following our advice.
Our service is not an express service. We aim to collect and deliver within Scotland within 21 days of payment having being received for the delivery. England, Ireland and European destinations may take slightly longer. Generally our service is well inside these times. If you need your item collected and delivered within 5 working days, we suggest you use our same day dedicated service.
The service is KERBSIDE. As we are a courier company, not a removal specialist, it is not our job to carry goods through awkward passages or up flights of stairs. We will not dismantle nor assemble items. You must tell us in advanced if you expect your goods to be collected or delivered beyond the
kerbside. There is one driver on the van and although he/she will be very obliging and will often assist you beyond the
kerbside, they should not be expected to do so. The insurance for both the goods and our staff are to the
kerbside and any incident that occurs beyond will not be covered whether our driver is helping you or not.
You must inform the other party of our terms and conditions. They are also expected to provide help to get the items from the
kerbside and into the van. If a driver arrives at the address of the other party and there is no help, then we reserve the right to charge a minimum of 50% for the wasted journey. Therefore, to save you time and money, it is very important that the other party understand that it is a ONE PERSON service only.
The seller of the goods is responsible for ensuring that the items are adequately wrapped to survive a long distance journey. Although we do not transfer the goods from van to van and do our best to ensure safe carriage, we cannot accept responsibility for items getting dirty, marked or scratched if the vendor has made not attempt to protect the goods. Our vehicles are kitted out with good quality straps and furniture blankets so we will do the best we can to ensure safe transportation.
It is the responsibility of sellers and buyers to make each other aware of what is expected of the purchased item. We do not check the condition of the goods we are collecting or delivering. Many items are sold as second hand and therefore any defects that are not the fault or A.D.M. Transport should be reported to the seller immediately. We are simply a courier service and cannot be held responsible if the goods are not as described by the seller.
Our deliveries are conducted Monday to Friday, 08:00 - 18:00. We do not collect or deliver outside these hours. If you or the other party cannot let our driver collect or deliver within these times, for example they will only accept a Saturday collection or delivery. we cannot offer this service to you. We are happy to help you by collecting or delivering the goods in a safe place in the absence of somebody being available or calling 1/2 before arrival. Should you or the other party require a collection or delivery outside normal office hours, you should use our dedicated same day service.
You and the other party will be informed by phone when the collection and delivery dates will be. We will not attempt collection or delivery unless both parties have agreed a date and time with us. We will offer both parties a two hour timeslot however this cannot be guaranteed due to unforeseen circumstances (Traffic delays, Adverse weather etc) If we encounter any delays, we will contact both parties to inform them of this.
If our driver arrives at either collection or delivery address at the agreed date and time and there is nobody available, the driver will wait for a maximum of 30 mins. The driver will call both parties to inform them that he is waiting. However, if after 30 mins nobody has arrived at the address, then we have the right to abort the collection or delivery and charge a minimum of 50% wasted journey fee. In these circumstances, we will always be in touch with the paying customer to inform them of each step.
We always do our scheduling on a Saturday of every week ready for the following week. We will not have a collection or delivery date before that time. We will call both yourself and the other party by Monday lunchtime to confirm the date and time. Once confirmed, any cancellations by either collection or delivery party will incur a £25.00 cancellation charge. Any change to the address is acceptable providing the address is in a 25 mile radius of the previous address.
All information supplied to us (Names, Addresses and phone number) should be correct. If we encounter problems and/or cannot find an address due to a wrong address or contact number you will be liable for further charges.
If the information regarding the item for transportation is incorrect, you are also liable for further charges. (For example the item is a 3 door wardrobe and you have paid for a 2 door wardrobe delivery)
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